Find answers to common questions organized by product category
Our conventional geysers are available in 25, 35, and 55-gallon capacities for both Regular and Prime models. Choose based on your household size: 25-gallon for 2-3 people, 35-gallon for 4-5 people, and 55-gallon for 6+ people.
All models offer both Gas-Only and Gas+Electric dual-fuel options for versatility during load shedding.
Prime models offer 75% efficiency compared to Regular models, resulting in lower gas consumption and better performance. Prime models also include enhanced temperature control and improved build quality.
Both models are available in Gas-Only and Gas+Electric configurations for flexibility during utility outages.
With proper maintenance, HotWell conventional geysers typically last 8-12 years. Regular models come with a 3-year warranty, while Prime models include a 5-year warranty.
Regular maintenance includes annual cleaning and checking gas connections for optimal performance and safety.
Our electric geysers are available in 15L, 20L, and 25L capacities. The 15L model is ideal for single bathrooms, 20L for small families, and 25L for larger households or multiple usage points.
All electric models feature energy-efficient heating elements and precise temperature control for optimal performance.
Our electric geysers are designed for energy efficiency. A 20L model typically consumes 2-3 kWh per day for an average family, depending on usage patterns and ambient temperature.
With proper insulation and temperature settings, electric geysers can be cost-effective for smaller households.
Electric geysers require electricity to operate, so they won't heat water during power outages. However, well-insulated models retain heat for several hours after heating.
Consider our hybrid models for automatic switching between gas and electric during load shedding periods.
Our hybrid geysers automatically detect when gas or electricity supply is interrupted and switch to the available fuel source. This ensures continuous hot water during load shedding periods.
The system seamlessly transitions between gas and electric heating without manual intervention, providing uninterrupted service.
Hybrid geysers are available in 100L, 125L, and 180L capacities. The 100L is suitable for small families, 125L for medium families, and 180L for large households or commercial use.
All models feature dual heating systems and automatic switching capabilities for maximum reliability.
Hybrid geysers are actually cost-effective as they automatically use the most economical fuel source available. Gas is typically cheaper than electricity, so the system prioritizes gas when available.
The convenience of continuous hot water during outages often justifies any slight increase in initial cost.
Yes, solar water heaters work even on cloudy days, though efficiency may be reduced. The system can still heat water using diffused sunlight, and well-insulated tanks retain heat from previous sunny periods.
Our complete system includes both 100L and 200L tanks for maximum water storage and heat retention.
Our complete solar package includes solar collectors, 100L and 200L storage tanks, circulation pumps, piping, control system, and all mounting hardware. Professional installation is included.
The system is designed to provide hot water for medium to large households with minimal ongoing costs.
Solar water heating can reduce your hot water energy costs by 60-80% annually. The system typically pays for itself within 2-3 years through energy savings.
With minimal maintenance requirements, solar systems provide free hot water for 15-20 years after installation.
Our central heating systems can serve up to 8 different zones, making them ideal for large homes, offices, or commercial buildings. Each zone can be independently controlled for optimal comfort and efficiency.
The system includes distribution pumps, valves, and temperature control components for comprehensive coverage.
Central heating eliminates the need for multiple individual geysers, reducing overall energy consumption and installation costs. One efficient system serves multiple points with optimized heating cycles.
Zone-based control allows heating only occupied areas, further improving efficiency and reducing operating costs.
Central heating systems require annual professional maintenance including system cleaning, pump inspection, and temperature control calibration. Regular maintenance ensures optimal performance and longevity.
Our 5-year warranty covers major components including pumps, valves, and control systems when properly maintained.
Our automatic thermostats are compatible with all HotWell conventional, electric, and hybrid geysers. They provide precise temperature control and automatic operation for enhanced convenience and safety.
Professional installation ensures proper calibration and integration with your existing geyser system.
Automatic thermostats maintain precise temperature control, reducing energy waste from overheating. They can also be programmed for optimal heating schedules based on usage patterns.
Smart temperature control can reduce energy consumption by 15-25% compared to manual operation.
Our automatic thermostats feature digital displays, precise temperature control, automatic operation, and safety cutoffs. They include programmable settings and compatibility with all fuel types.
Installation includes calibration and integration with your geyser's existing control systems for seamless operation.
Most HotWell geysers require a dedicated 20-30 amp circuit depending on the model. Our instant geysers typically need 20 amps, while storage and smart models may require up to 30 amps.
Our installation team will assess your electrical system and make any necessary upgrades. All electrical work is performed by licensed electricians and meets local building codes.
While our geysers come with detailed installation instructions, we strongly recommend professional installation for safety and warranty reasons. Self-installation may void your warranty and could pose safety risks.
Our certified technicians have the proper tools, knowledge, and experience to ensure a safe, code-compliant installation that maximizes your geyser's performance and longevity.
Our comprehensive warranty covers manufacturing defects, heating element failure, thermostat issues, and tank corrosion for the specified warranty period. The warranty includes parts and labor for covered repairs.
Warranty periods vary by model: Instant geysers (3 years), Storage geysers (5 years), and Smart geysers (5 years). Professional installation is required to maintain warranty coverage.
Warranty registration is automatic when you purchase through our authorized dealers or website. You'll receive a confirmation email with your warranty details and registration number.
If you purchased through a third party, you can register your warranty online using the serial number found on your geyser's data plate. Keep your purchase receipt and installation certificate for warranty claims.
Normal wear and tear, damage from improper installation, misuse, accidents, natural disasters, or unauthorized modifications are not covered. Water damage to surrounding areas due to improper installation is also excluded.
Regular maintenance items like anode rod replacement, cleaning, and descaling are the owner's responsibility and not covered under warranty.
Absolutely! All HotWell geysers are designed with multiple safety features including temperature controls, pressure relief valves, earth leakage protection, and thermal cutoffs. Our geysers meet or exceed all international safety standards.
Smart geysers include additional safety features like leak detection, temperature monitoring, and automatic shutoff capabilities for enhanced protection.
For optimal safety and efficiency, we recommend setting your geyser temperature between 50-60°C (122-140°F). This temperature range provides comfortable hot water while minimizing energy consumption and reducing the risk of scalding.
Our smart geysers can automatically adjust temperature based on usage patterns and can be programmed for different times of day to maximize both safety and efficiency.
We recommend annual professional servicing to maintain optimal performance and safety. Regular maintenance includes checking safety valves, cleaning heating elements, inspecting electrical connections, and testing all safety systems.
Our smart geysers can monitor their own health and alert you when maintenance is needed, helping you stay on top of servicing requirements.
Electricity consumption varies by model and usage patterns. Our instant geysers use 2-3 kW when heating, storage geysers use 1.5-3 kW, and smart geysers optimize usage to minimize consumption.
On average, a properly sized geyser for a family of 4 will add $30-60 to monthly electricity bills, depending on usage patterns and local electricity rates. Our smart geysers can reduce this by up to 30% through intelligent scheduling.
Heating times vary by model: Instant geysers provide hot water immediately (2-3 seconds), storage geysers take 20-60 minutes for a full tank depending on size and starting temperature, and smart geysers can preheat based on your schedule.
Our smart geysers learn your usage patterns and can have hot water ready exactly when you need it, ensuring you never run out while minimizing energy waste.
Electric geysers require power to operate, so they won't work during power outages. However, storage geysers will retain hot water for several hours after a power loss, depending on insulation quality and ambient temperature.
For backup during extended outages, consider our smart geysers with battery backup for essential functions, or explore our solar-powered options for off-grid capabilities.
Our advanced geysers feature automatic fuel switching between gas and electricity during power outages and gas load shedding periods.
The system detects when power or gas supply is interrupted and automatically switches to the available fuel source to ensure continuous hot water supply throughout load shedding periods.
Yes, we take data security seriously. All data transmission is encrypted using industry-standard protocols, and we never share your personal information with third parties. You have full control over your data and can delete it at any time.
Our smart geysers can operate independently of internet connectivity for basic functions, and all sensitive data is stored securely on our encrypted servers with regular security audits.
Yes! Our smart geysers support multiple units in one household with individual temperature controls and scheduling. You can set different schedules for different geysers and monitor energy usage across all units.
Family members can access different control settings, making it easy to manage hot water usage for the entire household through the digital control panels.
Common causes include tripped circuit breakers, thermostat issues, heating element failure, or power supply problems. Check your circuit breaker first, then verify the thermostat settings and power connections.
If basic troubleshooting doesn't resolve the issue, contact our support team. Our smart geysers can also run self-diagnostics and provide specific error codes to help identify the problem.
Turn off the power supply immediately and contact our support team. Leaks can indicate serious issues that require professional attention. Don't attempt to repair leaks yourself as this could void your warranty and create safety hazards.
Our smart geysers include leak detection sensors that can automatically shut off the water supply and alert you to potential issues before they become serious problems.
Common causes include sediment buildup, loose heating elements, or water hammer effects. Sediment can be removed through regular maintenance, while loose elements or water hammer issues require professional attention.
Our smart geysers can monitor for unusual sounds and alert you to potential issues. Regular maintenance can prevent most noise problems and extend your geyser's lifespan.
Most issues can be resolved by power cycling: turn off the power for 30 seconds, then turn it back on. For smart geysers, you can also reset using the physical reset button on the unit.
If problems persist after reset, check all connections and settings. For persistent issues, contact our technical support team who can assist with troubleshooting.
High electricity usage can be caused by incorrect temperature settings, poor insulation, frequent usage, or malfunctioning components. Check your temperature settings and usage patterns first.
Our smart geysers provide detailed energy usage reports and can identify inefficiencies. They can also automatically adjust settings to optimize energy consumption based on your usage patterns.